RETURN and REFUND POLICY
Last Updated: March 1, 2026
At Plasticousa, we take pride in providing quality plastic, acrylic, aluminum, and related sheet materials, including products that are custom-cut or prepared specifically according to customer specifications.
Please review our Return & Refund Policy carefully before placing your order.
Custom-Cut & Made-to-Order Products
All custom-cut, fabricated, modified, printed, drilled, polished, or otherwise made-to-order products are FINAL SALE.
Because these products are manufactured or prepared specifically according to the dimensions, specifications, colors, thicknesses, quantities, or other options selected by the customer, they cannot be returned, exchanged, or refunded once payment has been received and production has begun.
Customers are responsible for verifying all measurements, dimensions, thicknesses, colors, materials, quantities, and other specifications before submitting an order.
Plasticousa is not responsible for errors in measurements or specifications provided or selected by the customer.
Full Sheets & Standard Stock Products
Unused, uncut, and unmodified standard stock products may be eligible for return with prior authorization from Plasticousa.
To request a return, please contact us within 7 calendar days of receiving your order.
Returned products must:
* Be unused, uncut, unmodified, and undamaged.
* Be in their original condition and, where applicable, original packaging.
* Include proof of purchase.
* Receive return authorization from Plasticousa before being returned.
Unauthorized returns may be refused.
Approved returns of non-defective standard stock products may be subject to a 20% restocking fee.
Original shipping and delivery charges are non-refundable.
Customers are responsible for return shipping or transportation costs unless the return is due to an error by Plasticousa or an eligible defective/damaged product.
Order Cancellations & Changes
We begin processing orders as quickly as possible after payment is received.
If you need to change or cancel an order, contact us immediately.
We will make reasonable efforts to accommodate your request, but changes or cancellations are not guaranteed once payment has been received or production, cutting, fabrication, or order preparation has started.
Custom-cut or made-to-order products cannot be canceled or refunded once production has begun.
Damaged, Defective, or Incorrect Products
Please inspect your order immediately upon receipt.
If your order arrives damaged, defective, or materially different from what you ordered due to an error by Plasticousa, please contact us within 48 hours of delivery.
Please provide:
* Your order number.
* A description of the issue.
* Clear photographs of the product.
* Photographs of the packaging if the shipment arrived damaged.
* Any other information reasonably requested to evaluate the claim.
Do not discard damaged products or packaging until your claim has been reviewed.
After reviewing the claim, Plasticousa may, as appropriate, repair the product, replace the affected product, provide store credit, or issue a refund.
Claims submitted after the applicable reporting period may not be eligible for replacement or refund.
Shipping Damage
If your shipment appears visibly damaged upon delivery, please photograph the packaging and product before disposing of any packaging materials.
Shipping damage must be reported to Plasticousa within 48 hours of delivery so that we can evaluate the issue and, when applicable, file a claim with the shipping carrier.
Color, Finish & Material Variations
Plastic, acrylic, aluminum, and other sheet materials may have minor variations in color, shade, surface finish, thickness, texture, or appearance between production batches.
Colors displayed on computer monitors, phones, and other devices may also differ from the actual material.
Reasonable manufacturing tolerances and normal material variations are not considered defects.
If exact color, finish, thickness, or other characteristics are critical to your project, please contact us before ordering.
Protective Film
Many of our sheet products are supplied with protective masking or film.
Minor scratches, marks, or imperfections appearing only on the protective film do not constitute product damage. Customers should inspect the actual material after carefully removing the protective film where appropriate.
Refund Processing
If a refund is approved, it will generally be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to be processed. Additional processing time may be required by your bank, credit card issuer, or payment provider.
Shipping charges, delivery charges, rush fees, fabrication charges, and other service charges are non-refundable unless the refund results from an error by Plasticousa.
Refused or Undeliverable Shipments
Orders refused by the customer or returned because of an incorrect or incomplete shipping address may be subject to return shipping charges, redelivery charges, and applicable restocking fees.
Custom-cut and made-to-order products remain non-refundable even if the shipment is refused or returned as undeliverable.
Return Authorization
Do not ship or bring products back for return without first contacting Plasticousa and receiving return authorization.
To request a return or report a problem with an order, contact:
Plasticousa
158 Etruria St.
Seattle, WA 98109
Email: info@plasticousa.com
Phone: +1 (844) 218-8441
Please include your order number and a brief explanation of your request.
Policy Exceptions
Plasticousa reserves the right to evaluate return, refund, replacement, and damage claims individually and to refuse returns that do not meet the requirements of this policy.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable law